Customer Experience for an Innovative Electric Scooter Company
A Day in the Life: We are looking for a Customer Experience Agent who can handle the entire customer lifecycle and be the link between the customer and Apollo. The average day in this role will include responding to customer inquiries via email or chat, answering phone calls, making product recommendations, managing reservations and fulfilling orders, and other miscellaneous tasks. On a daily basis, you will get to interact directly with our kick-ass customers who are searching for solutions and advice. You'll be able to build meaningful connections and act as a scooter guru for all of their technical needs. This role is open-ended - the responsibilities below are the starting point, but we are looking for a candidate who is adaptable and can go above and beyond as this role is the perfect blend of customer support, sales support, and tech support. Apollo is growing very quickly and we are always open to providing opportunities to advance into a new role in a different discipline.
Technical Customer Experience for an Innovative Electric Scooter Company
Calling All Tech Enthusiasts: Join Our Team as a Technical Customer Experience Intern! Are you passionate about tech and ready to take customer experience to the next level? Join us at Apollo as a Technical Customer Experience Specialist! In this role, you’ll dive into the exciting world of electric scooters while providing top-notch support to our customers. Alongside the duties listed above, you’ll become an expert in all things scooter-related, handling inquiries ranging from hardware glitches to software snags with finesse. This position is a full-time summer contract from May 1st to August 31st 2024 (40 hours per week). This position is great for internships and co-op students as well! Remote position with preference for Montreal-based candidates. We value in-person interactions and prioritize a hybrid work environment. Your Adventure Awaits: Every day, you’ll embark on a new adventure, tackling customer inquiries with technical prowess and a customer-centric approach. From troubleshooting hardware hiccups to guiding customers through software quirks, you’ll be the go-to guru for all things scooter-related. Your mission? To ensure every customer interaction is smooth, seamless, and leaves them feeling confident in their Apollo experience. Who You Are: A tech enthusiast with a knack for problem-solving and a passion for customer satisfaction. Detail-oriented and analytical, with the ability to diagnose and resolve technical issues efficiently. A strong communicator, able to explain complex technical concepts in a clear and concise manner. Adaptable and eager to learn, with a willingness to dive into new technologies and tools. Cool under pressure, with the ability to thrive in a fast-paced, dynamic environment. Ready to Ignite Your Career? If you’re ready to embark on an exciting journey in the world of electric scooters and technical support, we want to hear from you! Join us at Apollo and be part of a team that’s revolutionizing the way people experience urban mobility. Apply now and let’s ride towards success together!
Brand Voice
Our company has been serving customers for decades. We would like to update and revamp our existing brand to attract more customers. While we have a detailed website with strong graphic design assets, we currently lack a consistent brand voice. This will involve several different steps for the students, including: Familiarizing themselves with our company’s story, mission and vision statements. Conducting background research on our company’s products and customers. Establishing suitable personality traits for our brand voice and justifying each trait. Describing how personality traits can be displayed through our brand voice. Bonus steps in the process would also include: Recommending methods of ensuring a consistent brand voice. Recommending revisions for our current marketing materials to use a new brand voice.
Creating Graphic Design Assets
Our company has had the same design assets for several years, and although we have enjoyed this branding, we are looking to revamp and update our brand book. This may involve: Creating a new branding guide that is new, but still aligned with our existing branding including fonts, colors, logo usage and imagery to be used. Meeting with the project manager to evaluate the choices made for the branding book to ensure it is aligned with company branding goals, and making any necessary revisions. Designing and presenting thumbnails for design assets (banner ad, illustration, infographic, etc) based on the branding guide to be included in a proposal and presented to the project manager. Executing the full designs for each branding asset using Canva, based on the approved thumbnails. Creating multiple thumbnails with different color schemes based on the colors in the branding guide.
Digital Content Creation & Graphic Design
Our company advertises thousands of products online. We hope to revamp our social media and email marketing content to attract more customers. We would like students to help us create content that is aligned with our vision, mission, and sector. This will involve several different steps for the students, including: Familiarizing themselves with our company’s products, marketing goals and target market. Researching factors affecting the quality of digital content. Recommending changes to existing digital content and designing new social media posts and emails. Recommending and designing new digital content not already used by our company. Bonus steps in the process would also include: Testing and improving designs based on feedback.
Brand Identity Integration for Apollo Scooters
The main goal for the project is to enhance brand presence, improve customer engagement, and increase sales through ensuring consistency in brand image. The intern will be responsible for implementing the revamped brand identity in all platforms including: social media communication, promotional content, and affiliate partnerships.
Engineering Intern, Mechanical EIT, Mechanical CPI
We are looking for a full-time intern in mechanical engineering. The duration will be 3 months and will be paid at 20$ an hour/40 hrs a week. You will be assisting our Senior engineering team, more details in the description down below!