Customer interview & user stories mapping

WHO: Grey-box is social innovation startup that is working on providing free wifi access to educational content in areas where internet and electricity access is problematic. WHY: 50% of the world lives offline – they have not connected to the internet in the last 3 months. Even in North America, 50% of rural Canada does not have access to the minimum speed for the internet. We are looking to have students that can analyse customer those interviews and highlight specific user stories that will be used by our IT team and our Marketing team to align their tasks with the customer needs. We will provide the customer interview recording & examples to follow. Highlight key customer needs and stories Qualify the customer with existing personas Create a series of video excerpts (highlights) that will be used in user stories Presenting the case studies in our Knowledge Management Software (KMS) Following up with the team to share and improve the documentation and key insights.

Website Optimisation (Wordpress)

We have a website, and we are looking to optimize it. Why? Our main market is remote communities where internet connectivity is an issue. Take a look: grey-box.ca , we are a social impact organization, so #code4good ! So our website has to load fast. We use Wordpress, with a Divi template. The site works in 3 languages, and we have about 10k$ of ads per month on it (Google Grant)

A portable cyber coffee shop manager for rural internet (Project Cybercafe)

WHO : Grey-box is social innovation startup that is working on providing free wifi access to educational content in areas where internet and electricity access is problematic. WHY : 50% of the world lives offline – they have not connected to the internet in the last 3 months. In Africa, the average cost for 1GB of data is 7% of the average monthly salary. Even in North America, 50% of rural Canada does not have access to the minimum speed for the internet. We believe that this is a solvable problem. HOW : In a nutshell, the current project (codenamed: CyberCoffee) aims at providing low-cost Android devices like UNI (https://www.grey-box.ca/uni/) with the ability to share their internet connection (usually through a 4G modem) with a group of users and manage everyone's access with more precision. The goal is to ensure that no individual user can slow down the access of the whole group by using too much bandwidth or monopolizing the available data.

International expansion - Social Impact Project

WHO : Grey-box is a social innovation startup that is working on providing free wifi access to educational content in areas where internet and electricity access is problematic. WHY: 50% of the world lives offline – they haven’t connected to the internet in the last 3 months. In Africa, the average cost for 1GB of data is 7% of the average monthly salary. Even in North America, 50% of rural Canada does not have access to the minimum speed for the Internet. We believe that this is a solvable problem. HOW : Over the last 2 years and based on field research and work, we have developed an array of mostly open-source social innovation projects. Each of those projects has a dedicated page on Riipen, but this listing serves as a quick summary: UNI  is a low-cost device (and soon an Android application) that allows Wi-Fi access to everyone, everywhere, even in areas without reliable or safe internet. With a simple click to upload, Slides, PDFs, videos, Moodle, databases, or even copies of entire websites can be made available offline for free. Project Codex  uses AI to translate medical databases in several languages and regions to facilitate international operations. It can be accessed via a mobile site or a tool such as WhatsApp. The Medical Codex project aims to provide an easy-to-use tool that can help coordinate medical equipment between countries and to quickly translate medical terms across multiple languages while accounting for local variations such as brands and generics. Project   Symmetry  is an application using AI to accelerate Wikipedia's translation efforts in less-represented languages (less than 1 million articles) by building a semantic understanding of similar articles in various Wikipedia languages and providing relevant translations for missing information Project Scraper  is a Google Chrome extension that enables offline access to a web page or an entire website with just a few clicks. Project Mesh  is an application that enables Android devices to connect and send files and messages over long distances without requiring internet connectivity. Project Cybercafe  is software that runs on an Android device, enabling smart hotspot functionality for the sharing of internet connectivity with other Wi-Fi devices. Recognizing costs and other restrictions that may exist in our targeted regions, several controls are in place to allow a high level of control over how a user’s hotspot device is used for internet access.