Zakiya Koya
Student
32
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Marketing 1

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Work experience

Program Support & Administrative Coordinator
Toronto Cross-Cultural Community Services Association (TCCSA)
Toronto, Ontario, Canada
June 2024 - August 2025

Reviewed program applications and supported intake processes for newcomer and youth services with a focus on detail and accuracy.
Managed confidential information with professionalism, ensuring all documentation met internal compliance and privacy standards.
Prepared application summaries and eligibility checklists to assist supervisors in decision-making and prioritizing urgent cases.
Created and maintained internal tools, including tracking sheets and communication logs, to streamline service delivery.
Worked closely with the program team to coordinate support services and follow up with clients to clarify application needs.
Attended regular team meetings and supported reporting by summarizing key updates, client trends, and recommendations.